TERMS AND CONDITIONS
- Introduction
In order to provide each customer with access to clear and transparent information, we ask that you read this document carefully.
By making a purchase and/or using our website, the customer, hereinafter referred to as the User, is fully consenting and agreeing to the terms and conditions defined herein.
- Property
The website www.coobo.pt and the registered trademark COOBO are intended for the identification, dissemination and marketing of goods and services provided by NAUDEK Lda, hereinafter referred to as COOBO, with tax number ID 516 234 307, headquartered in Braga, with address and telephone number disclosed at www.coobo.pt/contactos
- Scope of Application
Without prejudice to the existence of a different agreement between the parties that is more beneficial to the User, these terms and conditions apply to all purchases of goods and/or services from COOBO, as well as to all users of the website www. coobo.pt in any act of search, use, operation, contracting or transaction.
COOBO reserves the right to change its General Terms and Conditions without prior notice, in order to ensure that they are up-to-date and adequate at all times.
For any further clarification on the content of this document, please contact COOBO via email geral@coobo.pt.
- Intellectual Property
The registered trademark COOBO, the website www.coobo.pt and its contents are intellectual and industrial property, with all rights reserved belonging to COOBO. Any unforeseen or unexpected use, whatever the purpose, of the brand and/or logo and/or any content made available on the website is subject to the prior authorization of COOBO.
Any unforeseen or unexpected use (e.g. unauthorized copying) is completely prohibited and constitutes a crime. COOBO reserves the right to revoke at any time and in its sole discretion, any authorization that has been previously given. In case of revocation of an authorization, this will be communicated to the recipients.
COOBO disclaims any responsibility for the unauthorized placement of links to the site in other places, as well as the origin of these places and their respective contents. COOBO reserves the right to demand the removal of any link to the website that has not been or has not been authorized, and the right to claim compensation / indemnification for damages and / or any losses suffered as a result of these facts.
5.Information about Products and Services
COOBO will work hard to ensure that all shared information, including that on the website, is free from gaps and / or errors, in particular regarding the characteristics of the products and / or services, prices, terms, conditions of supply, texts, photographs and videos.
The prices and terms that may be published on the website are valid only for the period of time they are online, only for purchases made in Portugal and for portuguese delivery addresses.
The price displayed at the time of purchase will always be the price charged to the client when payment is due.
Delivery times shown are not binding and will reflect solely an estimated time of arrival. There may be changes in delivery times caused by external reasons unrelated to our services, and therefore COOBO may not be accountable for this delay.
COOBO reserves the right to change without prior notice any information made available on the website www.coobo.pt. Example: information of a commercial nature (products, services, prices, terms, forms of payment, and others) and information of a technical nature (technical specifications of products and/or services, materials, shapes, dimensions, instructions for assembly, and others).
COOBO shall not be liable to you or third parties for removing any product or service advertised on www.coobo.pt or for altering or deleting any information about it.
In case of doubt or need for any further clarification, please contact COOBO via email comercial@coobo.pt.
6.User Registration
All foreseen and consented access to our website, does not require the User to create a registered account. To make an inquiry or purchase, the User does not need to create any user record. During each process, the User will be asked to provide only the data considered essential for the proper treatment of the situation at hands.
7.Purchase
The fulfillment of an order or purchase (product and / or service) only takes place after verifying that your payment has been properly collected in compliance with all the conditions and deadlines defined. The order to start manufacturing / execution of the goods and / or services to be supplied by COOBO only happens if the order has already been placed.
The placing of an order alone certifies that the User has carried out the necessary verification and validation of all data and information relevant to the order made available by COOBO.
After placing an order, the User will be contacted by COOBO, preferably via email, and will receive both the order confirmation and the estimated date for the delivery of the goods to COOBO’s premises. If the User has contracted COOBO’s delivery and transport service and / or assembly and / or disassembly, they will also receive an estimated date regarding each of these services.
Any order or purchase will always be subject to the availability of the products or services chosen by the User. In case of permanent or temporary unavailability of products and / or services (e.g. unforeseen events in the supply chain not controlled by COOBO), and even after placing an order, COOBO reserves the right to inform the User of the possible conditions, taking into account the specific circumstances of the moment and, upon User’s request, the order may be canceled in whole or in part, with the right to a refund by the same method of payment of the amount already paid, and which does not or will not correspond with the goods and / or services provided or to be provided by COOBO. In the event that contact with the User proves to be impossible, COOBO reserves the right to cancel the entire order, making a full refund of the amount already paid by the User.
In the event that the information presented by COOBO suffers from any gap or error that defrauds or may strongly defraud the User’s expectations regarding the purchase made, or if the User identifies any anomalous situation, he must immediately contact COOBO through the email comercial@coobo.pt or any other means of contact available on the website.
8.Order Refusal
Exceptional circumstances may occur that imply COOBO’s refusal to process an order, even after the order has been placed. COOBO reserves the right to refuse an order for external reasons, including, but not limited to:
* In case of suspected false or fraudulent order or for use in industrial espionage;
* When the product and / or service ordered are temporarily or permanently unavailable;
* When delivery or billing data are incomplete or incorrect;
* If the delivery service to the address provided is not foreseen and / or in the event that such delivery is manifestly impossible to carry out;
* In the case of detection of such significant inaccuracies in the price and / or in the delivery period of a product or service, that make its execution unfeasible for COOBO;
* When the order is not paid on time and / or under the specified conditions;
COOBO reserves the right to inform the User of the refusal to process his order. If the payment has already been made by the User, a full refund of the amount paid will be made using the same method used for payment.
9.Order Delivery
The delivery of an order must be carried out by collecting the products at COOBO’s premises by the User or, alternatively, the User may contract COOBO’s delivery service to the address of their choosing.
In order to carry out the collection / delivery of an order, the User must present a personal identification document and a document confirming his purchase.
- a) Delivery to COOBO Facilities
If, before placing an order, the User does not expressly contract another option, the collection (delivery) of the ordered products must be made by them at COOBO’s premises.
When the ordered products are available for delivery, COOBO will communicate it to the User, preferably via email, informing them that the order is available to be picked up at COOBO’s premises, from that date on and for the period that is issued.
If, after repeated delivery attempts (maximum of two), the order has not been picked up by the User, COOBO will communicate a final deadline for this withdrawal. This last communication from COOBO to the User will also contain information that if the withdrawal is not carried out by the last deadline, the User will lose the entire amount of the payment made and any rights to the products ordered. After meeting the last deadline, and if the products have not been collected, COOBO has the right to use the amount paid by the User and, if it so deems fit, to sell the ordered items to third parties. In view of this specific circumstance, under no circumstances and for any reason, COOBO will not recognize the User any right to claim subsequently the ordered products or the payment of any amount, compensation or indemnity.
- b) Delivery to a Specific Address
COOBO provides the delivery service for products ordered to a specific address chosen by the User. For this purpose, the User must contract this service with COOBO before placing their order.
The fee for this delivery service is not included in the price of the products. The delivery fee to a specific address is variable because it depends on the type of products ordered (volume and weight) and the location of the destination address. The cost of this delivery method must be quoted, case by case, communicated and validated by the User.
The fee for the assembly and / or disassembly service is not included in the price of the products or in the price of the delivery / transport service.
Without prejudice to a different agreement between the parties, delivery may be made at the address indicated for this purpose by the User, provided that it is located in Portugal.
This transport and delivery service may not always be carried out with COOBO’s own means. In some circumstances, it may be performed by third-party companies, which are partners of COOBO, but in any case, always specialized in the activity of transport and delivery of goods.
Along with the price of the service, an estimated delivery date will be presented, which may change, namely, due to unforeseen events associated with the contracted carrier. COOBO cannot, under any circumstances, be held liable if the delivery is not strictly met on the date and time initially estimated.
Depending on the carrier hired by COOBO, the User will be notified by the carrier, proposing a date and time for delivery, and the User may reschedule with the carrier a new delivery date and time, if necessary.
In case the delivery does not take place at the address indicated by the User, according to the previous schedule (day / time), and if this happens for reasons attributable to the User, for example, when caused by their absence at the address indicated at the time scheduled for delivery or without the presentation of the mandatory documents for the goods, the products will be returned to COOBO’s premises. In this situation, there will be no refund of any payment made by the User under the contracting of the delivery and transport service. COOBO will notify the User of a last deadline for them to carry out the collection of the goods, this time at COOBO’s premises, applying from then on the same procedure defined for situations of non-collection at COOBO’s premises when it is not contracted with the delivery and transport option.
10.Assembly and Disassembly
COOBO provides the assembly and / or disassembly service for its products. For this purpose, the User must contract this service with COOBO before placing the order. If, before placing an order, the User does not expressly contract this option, the assembly and / or disassembly of the products will be the User’s responsibility.
The fee for the assembly and / or disassembly service is not included in the price of the products nor included in the price of the delivery / transport service. Assembly and / or disassembly fees vary and depend on the type of products in question and the distance to be covered between COOBO’s facilities and the destination address. The cost of this assembly and / or disassembly service will have to be quoted individually, communicated and validated by the User.
Without prejudice to a different agreement between the parties, assembly and / or disassembly may be carried out at the address indicated for this purpose by the User, provided that it is located in Portugal (Mainland) and in the northern districts of Coimbra.
This service may not always be performed using COOBO’s own means. In some circumstances, it can be performed by third-party companies, which are COOBO’s partners, and in any case, always specialized in the assembly and disassembly activity.
Along with the price of the service, an estimated date of completion will be presented, which may change, namely due to unforeseen events associated with the contracted assembler itself. COOBO cannot, under any circumstances, be held responsible if the assembly and / or disassembly is not carried out strictly on the date and time initially estimated.
Depending on the assembler hired by COOBO, the User will be notified by the contracted company, proposing a date and time for delivery, and the User may reschedule with it a new delivery date and time, if necessary.
If the assembly does not take place at the address indicated by the User and in accordance with the previous schedule (day / time), and if this happens for reasons entirely attributable to the User, for example, when caused by their absence at the indicated address, the assembly service will automatically be considered as having been provided and completed. In this situation, there will be no refund of any payment made by the User under the contracting of this service. In this event, the User will be notified by COOBO.
11.Services
COOBO, in the context of the development of its corporate purpose, provides design services, 3D simulation of products, budgeting, manufacturing, transport, assembly and disassembly and after-sales assistance.
12.Payment Methods
COOBO may at different times provide different means for the User to pay for their order. At all times, the available payment methods will be identified on the website.
The standard payment method that will always be available will be bank transfer. To complete the payment, the data provided by COOBO (IBAN / Value) must be used. The User will also be informed of the limit for making their payment and, in the case of a bank transfer, the need to send the transfer receipt, or, alternatively, the reference to be mentioned on the bank transfer. If payment is not made within the maximum period indicated, the order will be automatically cancelled.
13.Returns Policy
COOBO products are not pre-manufactured. Its manufacture is only carried out after placing the order and always according to the User’s specifications, based on their individual choice. The final decision is entirely the client’s. Therefore, and for all intents and purposes, COOBO’s products are entirely customized by the User. COOBO declares for all purposes that product returns are not accepted, keeping intact all rights of complaint and full replacement of products proven to be defective.
Specific to UK – All COOBO products are custom-made to order.
Under the UK Consumer Contracts Regulations 2013, the right to cancel does not apply once production of bespoke goods has begun.
However, under the Consumer Rights Act 2015, Users are entitled to a repair, replacement, or refund if the goods are defective or misdescribed.
For returns due to defects, contact: comercial@coobo.pt.
14.Warranties
All products supplied by COOBO are guaranteed for two years against defects arising from the manufacture and provided that the product has always been used as expected and expected.
In the event that, during the period defined for the warranty, the purchased product presents any defect that fits into the category of manufacturing defects, the User must contact COOBO via email comercial@coobo.pt. COOBO will proceed with the free correction of these defects.
If after technical inspection by COOBO it is verified that the reported non-compliance is due to improper use of the product by the User, they will be informed and if requested, a budget will be drawn up for replacement and / or repair of the material in cause.
For the product that is out of the warranty period, the User may contact COOBO, presenting the respective purchase invoice. The after-sales assistance service will evaluate it and issue a technical opinion as well as a budget sheet for repairments or replacements. Upon express approval and acceptance by the User, the product will be replaced or repaired at the User’s expense.
Specific to UK – COOBO offers a 2-year warranty for manufacturing defects under normal use. To claim under warranty, email comercial@coobo.pt.
If the issue is due to misuse, COOBO will offer a repair/replacement quote. For out-of-warranty support, COOBO offers paid after-sales service. This warranty does not affect your statutory rights under UK consumer law.
- Complaints Handling
In order to present any claim, the User should contact COOBO through the email:comercial@coobo.pt
16.After-Sales Assistance Service
COOBO grants the User access to the After-Sales assistance service, available to all products sold. To access this service, the User should contact COOBO through the email comercial@coobo.pt.
- Applicable Law
These General Terms and Conditions are subject to Portuguese legislation. Any legal proceedings that take place, either for Portuguese or foreign users, must be referred to the Portuguese courts, specifically of the district of Braga.
Specific to UK – These Terms are governed by Portuguese law. Disputes will be subject to the authority of the courts in Braga, Portugal. UK-based consumers retain all protections granted by UK law, which are not limited or affected by these Terms.
18.Alternative Dispute Resolution
COOBO is not currently a member of a specific ADR body but is open to engaging in ADR where appropriate.
Pursuant to article 18 of Law No. 144/2015, of September 8th, in case of dispute, the consumer has the possibility to resort to Alternative Dispute Resolution (RAL) entities identified on the DGC portal on the website electronic www.consumidor.pt.
Specific to UK – Under UK and EU law, if we are unable to resolve a dispute, Users may access ADR mechanisms.
UK residents may contact:
