Privacy Policy

Who we are

NAUDEK Lda, a company registered under tax ID number 516 234 307 and headquartered in Braga, Portugal, specializes in the production and marketing of indoor and outdoor metal-structured furniture. It is the owner of the registered trademark COOBO, which will be used throughout this document.

Our Commitment

At COOBO, we collect and process only the data necessary for our commercial activities and solely for their intended purposes. The privacy and protection of personal data are fundamental principles that we uphold with the highest level of responsibility and transparency.

COOBO is committed to:
• Collecting data only for specific purposes and processing it lawfully, fairly, and transparently.
• Keeping all collected data confidential and retaining it only for the necessary duration.
• Never selling or sharing customer or supplier data under any circumstances.
• Transmitting data to third parties only when legally required or necessary for order processing and delivery.

For operational purposes, COOBO may share essential data in the following cases:
• With logistics providers to ensure proper delivery of purchased goods.
• With payment processing entities to verify and complete transactions.

In these cases, the privacy policies of the respective service providers apply.

For any questions or clarifications regarding our privacy policy, please contact us at geral@coobo.pt.

Data Processing

COOBO is responsible for processing personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 when operating in or marketing to the United Kingdom. For customers based in the EU, the General Data Protection Regulation (EU 2016/679) applies.

As the data controller, COOBO determines the purposes and methods of data processing.

Personal Data Collected

COOBO collects only the data necessary for conducting business operations. This may include:
• Identification details
• Contact information
• Billing details
• Delivery and assembly addresses
• Any additional data required to provide our products and services

COOBO is not responsible for inaccurate or incorrectly submitted data provided by the customer.

Legal Basis for Processing

We process personal data based on one or more of the following legal bases under UK GDPR:
• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests
• Consent (where applicable)

International Data Transfers

If personal data from UK-based customers is transferred outside the UK (for example, to our facilities in Portugal), such transfers are conducted under appropriate safeguards in compliance with UK GDPR, including standard contractual clauses approved by the UK Information Commissioner’s Office (ICO), or other legally permitted mechanisms.

Client Rights

Under the UK GDPR and applicable data protection laws, clients have the following rights:
• Right of Access & Rectification – To review and correct personal data.
• Right to Erasure & “Right to Be Forgotten” – To request data deletion.
• Right to Restrict Processing – To limit the way personal data is used.
• Right to Data Portability – To receive and transfer data to another provider.
• Right to Object – To oppose data processing for certain purposes.
• Right to Automated Decision-Making & Profiling – To opt out of automated decision-making processes.
• Right to Withdraw Consent – To revoke consent for data usage.

Exercising Your Rights

To exercise these rights, clients must send a request to geral@coobo.pt, clearly stating their identity and the nature of their request. COOBO will process requests as quickly as possible, taking into account their complexity.

In some cases, legal obligations may prevent full compliance with a request. If this occurs, COOBO will inform the client of the reason.

Supervisory Authority

For customers in the United Kingdom, the supervisory authority is the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk

Security & Data Confidentiality

The security of our website (www.coobo.pt) and the protection of all customers, orders, and product data are among our top priorities.

COOBO is committed to processing all data securely and applying best practices to safeguard it. However, due to the inherent risks of internet use, we advise clients to:
• Keep their access credentials confidential.
• Store passwords securely and avoid sharing them.
• Follow recommended cybersecurity practices, such as using up-to-date antivirus software.

Cookies & Tracking

Our website may use cookies or similar technologies to enhance user experience. Where required, we obtain user consent before placing non-essential cookies, in accordance with the UK Privacy and Electronic Communications Regulations (PECR).

Changes to the Privacy Policy

COOBO reserves the right to modify this Privacy Policy at any time to ensure it remains up-to-date and compliant with legal requirements.